Programs

Certificate in Interpersonal Communication

About This Program

This is a non-credit program offered on a part-time basis, one day per week over 4 weeks. For more information or to register, call 403.529.3844 or visit Continuing Studies. Courses can be found under the Business and Leadership section.

These courses allow you to develop your skills in a safe environment and provide you with numerous practical tools and techniques that you can begin using immediately to create successful outcomes.

The courses can be taken individually but are most effective when taken together to build on the concepts.

Participants will receive a personalized Certificate of Completion for the Series.

CERTIFICATE IN INTERPERSONAL COMMUNICATION  – all 4 courses

For upcoming dates and times for the courses below see Business & Leadership section.

Conflict Resolution and Negotiation

  • the causes of conflict; how and why it occurs
  • conflict prevention and early intervention
  • learn a highly effective conflict resolution process
  • negotiating successfully with difficult people and in difficult situations
  • create win-win outcomes to build relationships and improve problem solving
  • develop critical skills and understanding required for the most effective application of the process

Practical & Effective Communication

  • the key skills that make a successful communicator
  • understanding the communication process - the hidden components of  truly effective communication
  • analysis of your communication skills – where to improve
  • techniques to develop diplomatic, tactful and confident communication
  • enhance your image, increase positive outcomes, build and improve relationships
  • reduce frustration, establish credibility, build trust and increase your confidence

Dealing with Difficult People

  • techniques and skills for dealing with challenging people for positive outcomes including co-workers, clients, bosses/supervisors and those in your networks
  • practical, effective and specific strategies for creating win - win outcomes with anyone
  • coping and turn-around strategies for dealing with very difficult people
  • understanding underlying causes of difficult behaviours and why they challenge us

Managing Behaviours

  • managing ourselves and the situation for better outcomes
  • managing “less than perfect” behaviour of others
  • understand the underlying issues in difficult situations
  • specific actions for gaining control and managing more effectively

Conflict Resolution and Negotiation (CA 0073)
Tuition: $225 + GST
Hours: 6

Practical & Effective Communication (CA 0074)
Tuition: $225 + GST
Hours: 6

Dealing with Difficult People (CA 0075)
Tuition: $225 + GST
Hours: 6

Managing Behaviours (CA 0076)
Tuition: $225 + GST
Hours: 6

Savings! Take all 4 sessions for $849 + GST (CA 0072)


Additional Notes:

  • Although participants may take individual courses of interest, this program is designed to be taken as a complete series of four offerings.
  • Participants will receive a personalized Certificate of Completion. Course fee includes materials.

There are no formal academic requirements for this program.

To Register

Please refer to the Continuing Studies Section – Business & Leadership or call 403-529-3844.