Continuing Studies

OUTLINE – CUSTOMER SERVICE AND SALES SKILLS CERTIFICATE

Day 1

  • Personality Assessment
    Understanding self and others results in being able to adjust communication to the needs of the customer.
  • Time Management
    Maximize efficiency by aligning your priorities.
    Overcome procrastination.

Day 2

  • Communication
    Move customer complaints to opportunities.
    Build customer loyalty.
  • Problem Solving
    Strategies to resolve customer concerns.

Day 3

  • Relationships
    First impressions and beyond.
    Develop an exceptional service attitude.
    Maintain professionalism under pressure.
  • Next Steps