Day 1

• Personality Assessment
  Understanding self and others results in being able to adjust communication to the needs of the customer.

• Time Management
  Maximize efficiency by aligning your priorities.
  Overcome procrastination.

Day 2

• Communication
  Move customer complaints to opportunities.
  Build customer loyalty.

• Problem Solving
  Strategies to resolve customer concerns.

Day 3

• Relationships
  First impressions and beyond.
  Develop an exceptional service attitude.
  Maintain professionalism under pressure.

• Next Steps