OUTLINE – CUSTOMER SERVICE AND SALES SKILLS CERTIFICATE
- Personality Assessment
Understanding self and others results in being able to adjust communication to the needs of the customer.
- Time Management
Maximize efficiency by aligning your priorities.
Move customer complaints to opportunities.
Build customer loyalty.
- Problem Solving
Strategies to resolve customer concerns.
First impressions and beyond.
Develop an exceptional service attitude.
Maintain professionalism under pressure.
- Next Steps