Day 1: AWARENESS IS KEY

• Introduction to program – Starts with You
• Group Coaching session to discuss challenges individuals face in current role
• Open the Conversation about difficult personalities
• Set preliminary goals to achieve
• Develop a Learning Journey Plan - Goal Setting, Goal Achieving, Accountability
• Activity: Set learning goals and build learning journey

Day 2: EFFECTIVE COMMUNICATION - UNDERSTANDING PEOPLE

• Understanding Personality - introduction to a personality method; True Colors
• Identifying how personality types influence communication, conflict development and its resolution.
• Recognize motivations behind difficult behaviours
• Learn a simple and effective method to understand & relate to others
• Gain tools to communicate to bridge differences
• Learn the connection between personality & stress
• Identify stressors in you and others; the cues associated with stress
• Learn what you can do to effectively manage stress for yourself and others
• Activities built into program

Day 3: COMMUNICATION SKILL BUILDING - “GET CURIOUS, NOT FURIOUS”

• Recognize the positive intent hidden behind so-called “negative” or "difficult” behavior to communicate for a win-win result
• Discover effective tools for dealing with difficult people
• Effectively engage in difficult and delicate conversations (personal hygiene, professionalism, etc.)
• Use one of the most powerful communication skills of all—listening, to identify miscommunication and ask curious questions to avoid making assumptions, generalizations and filling in communication gaps
• Determine how to respond in ways that motivate and bridge communication
• Enjoy the benefits of less emotional drain and frustration and increase your time, energy and everyday effectiveness by using these communication skills
• Activities built into program: Listening skills, Perception, Scenarios

Day 4: ATTITUDE/TEAM ACCOUNTABILITY

• Activity: Information Pipeline
• Critical accountability principles; character, competence, commitment, consistency cohesion
• Positive attitude is the difference maker in team accountability
• Initiate action on strategy for accountability