Continuing Studies

Effective Communication, Conflict Management, & Challenging Conversations

Day 1: AWARENESS IS KEY

  • Introduction to program – Starts with You
  • Group Coaching session to discuss challenges individuals face in current role
  • Open the Conversation about difficult personalities
  • Set preliminary goals to achieve
  • Develop a Learning Journey Plan - Goal Setting, Goal Achieving, Accountability
  • Activity: Set learning goals and build learning journey

 

Day 2: EFFECTIVE COMMUNICATION - UNDERSTANDING PEOPLE

  • Understanding Personality - introduction to a personality method; True Colors
  • Identifying how personality types influence communication, conflict development and its resolution.
  • Recognize motivations behind difficult behaviours
  • Learn a simple and effective method to understand & relate to others
  • Gain tools to communicate to bridge differences
  • Learn the connection between personality & stress
  • Identify stressors in you and others; the cues associated with stress
  • Learn what you can do to effectively manage stress for yourself and others
  • Activities built into program

 

Day 3: COMMUNICATION SKILL BUILDING - “GET CURIOUS, NOT FURIOUS”

  • Recognize the positive intent hidden behind so-called “negative” or "difficult” behavior to communicate for a win-win result
  • Discover effective tools for dealing with difficult people
  • Effectively engage in difficult and delicate conversations (personal hygiene, professionalism, etc.)
  • Use one of the most powerful communication skills of all—listening, to identify miscommunication and ask curious questions to avoid making assumptions, generalizations and filling in communication gaps
  • Determine how to respond in ways that motivate and bridge communication
  • Enjoy the benefits of less emotional drain and frustration and increase your time, energy and everyday effectiveness by using these communication skills
  • Activities built into program: Listening skills, Perception, Scenarios

 

Day 4: ATTITUDE/TEAM ACCOUNTABILITY

  • Activity: Information Pipeline
  • Critical accountability principles; character, competence, commitment, consistency cohesion
  • Positive attitude is the difference maker in team accountability
  • Initiate action on strategy for accountability