Interpersonal Communication

Designed for success in any field, this program includes 4 courses designed to improve your interpersonal skills. Our expert instructor brings real-world experience to each course, covering verbal and nonverbal communication, empathy, assertiveness, active listening, conflict resolution, and effective feedback.

You have the option to take the full certificate or take individual courses to build the skills you need most.

Course 1: CONFLICT RESOLUTION AND NEGOTIATION

• This course explores practical conflict resolution strategies. Learn essential tools to navigate conflicts, achieve win-win outcomes, and preserve positive connections. This course covers conflict understanding, effective communication strategies, empathetic resolution, and relationship preservation, suitable for individuals and professionals alike. 
• The course blends interactive lectures, group discussions, and practical exercises for a dynamic learning experience 

Course 2: PRACTICAL & EFFECTIVE COMMUNICATION

• This course will help enhance your communication skills and improve both professional and personal relationships. Gain tools for mastering public speaking, leading teams, and everyday conversations. Explore verbal and nonverbal communication nuances, develop active listening, and adapt to diverse situations. Break through common communication barriers and make your voice heard effectively. 

Course 3: DEALING WITH DIFFICULT PEOPLE

• Acquire essential techniques for handling challenging individuals and achieving positive outcomes in various relationships, from co-workers to supervisors and professional networks. This course offers practical strategies for creating win-win outcomes with anyone, including coping mechanisms and turnaround strategies tailored for highly challenging individuals. Gain insights into the underlying causes of difficult behaviors and navigate complex dynamics with confidence, enhancing your interpersonal effectiveness and mastering difficult interactions. 

Course 4: MANAGING BEHAVIOURS

• In this course, learners will acquire strategies to navigate difficult behaviors from others and maintain control in tough scenarios. Gain insights into underlying issues contributing to conflicts and explore specific techniques for effective management. Equip yourself to handle demanding situations with composure and foster positive outcomes confidently and achieve optimal outcomes through effective self-management and adeptly handling challenging situations. 

Tuition: $900.00

Schedule:

Date(s)	Class Days	Times
5/7/2026 - 5/28/2026	Weekly - Thursdays	9 a.m. - 4 p.m.

See Course Outline

Upon successful completion of all 4 courses in the series, participants will receive a personalized digital badge for the Interpersonal Communication Certificate from Medicine Hat College.