Medical Office Assistant Certificate

The Medical Office Assistant Certificate program consists of 5 individual courses, offered in-person at Medicine Hat Campus.

You have the option to take the full certificate or take individual courses to build the skills you need most.

Courses include:

• Medical Terminology
• Productivity and Workplace Communication
• MS Office Basics: Word, Excel & File Maintenance
• MS Word: Level 1
• Procedures and Ethics of the Medical Office

Additional requirements include: 

• Standard First Aid with Level C CPR
• Keyboarding / Skill Building from www.typing.com (demonstrate 30wpm with 90% accuracy)

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Course requirements are similar between the Medical Office Assistant and Hospital Unit Clerk programs. The courses are scheduled so you can complete both certificates, if you wish.

Learn more about the Hospital Unit Clerk Certificate program

Upon successful completion of this program, students will be able to:

• Use medical terminology accurately in medical office settings
• Communicate professionally with patients, physicians, and healthcare teams
• Manage patient appointments, scheduling, and front-desk operations
• Register patients and maintain electronic medical records
• Maintain accurate patient information and healthcare documentation
• Prepare medical correspondence, reports, and letters using Microsoft Word
• Develop an understanding of Alberta Health Care billing processes and medical office procedures
• Apply confidentiality, records management, and professional office practices
• Perform administrative processes in a busy medical office
• Support physicians and patients through effective communication and coordination
• Apply customer service, communication, and conflict-resolution skills in healthcare environments